Sunday, 28 June 2009

Moleskine defect.

I have been using Moleskine notebooks for a while now, but recently I have discovered sites like Moleskinerie which have gotten me slightly obsessed with the little black wannabe hipster books. I use my small plain the most, and I was surprised to see that the page marker had come away from the notebook. I was annoyed but it was probably my fault for sitting on it so many times. However I was glancing at the small history of the Moleskine which comes with every notebook, and saw the quality control section which stated:

"Every notebook is handmade and it has been carefully checked for quality. If, despite our best efforts, we have overlooked a defect of any kind, please let us know."

So, I sent an email and a picture of the notebook to Within around a week I received a fresh new notebook straight from Italy. Free of charge. Now that; is good customer service.
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